Terms and Conditions - Flat Clearance Norbiton
Introduction
Welcome to Flat Clearance Norbiton. By accessing and using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully to ensure a clear understanding of our policies and practices.
Acceptance of Terms
By engaging our flat clearance services, you signify your acceptance of these terms. If you do not agree with any part of these terms, you must refrain from using our services.
Services Provided
Flat Clearance Norbiton specializes in comprehensive clearance services for residential flats. Our offerings include:
- Removal of unwanted furniture and appliances
- Disposal of household waste
- Packaging and transportation of items
- Recycling and donation of eligible materials
- Clean-up services post-clearance
Booking and Scheduling
To schedule a clearance service, you must provide accurate information regarding the size of the flat, the volume of items, and desired clearance date. We strive to accommodate your scheduling needs; however, availability is subject to confirmation.
Pricing and Payment
Our pricing structure is transparent and based on the scope of the clearance project. Flat Clearance Norbiton offers the following payment options:
- Credit/Debit Card Payments
- Bank Transfers
- Cash Payments upon Completion
Payment is required upon completion of services unless prior arrangements have been made.
Customer Responsibilities
To ensure an efficient clearance process, customers must:
- Provide accurate information about the items to be cleared
- Ensure that all items are accessible for removal
- Comply with safety regulations and guidelines during the clearance
- Obtain any necessary permissions or permits for the clearance activity
Preparation for Clearance
Customers are responsible for preparing the flat for clearance by:
- Sorting items for disposal or donation
- Removing personal valuables and sensitive documents
- Ensuring clear pathways for the removal of items
- Informing us of any restrictions or special instructions
Company's Responsibilities
Flat Clearance Norbiton commits to delivering high-quality clearance services that include:
- Professional and courteous staff
- Timely completion of clearance projects
- Proper handling and disposal of items in compliance with local regulations
- Protection of customer property during the clearance process
Quality of Service
We strive to maintain the highest standards of service quality. If you encounter any issues with our services, please contact us promptly so we can address and resolve them to your satisfaction.
Cancellation and Refund Policy
If you need to cancel a scheduled clearance service, please notify us at least 48 hours in advance. Cancellations made within this timeframe will not be subject to any fees.
Refunds are processed on a case-by-case basis, considering the work completed and any costs incurred up to the point of cancellation.
Liability and Insurance
While Flat Clearance Norbiton takes every precaution to handle your items with care, we are not liable for any damages or losses incurred during the clearance process unless caused by our negligence.
We maintain comprehensive insurance to cover any accidental damages. For high-value items, customers are encouraged to provide their own insurance documentation.
Privacy Policy
Protecting your privacy is important to us. Any personal information collected during the booking and clearance process is stored securely and used solely for service provision purposes.
We do not share your information with third parties without your explicit consent, except as required by law.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Flat Clearance Norbiton operates. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the local courts.
Changes to Terms and Conditions
Flat Clearance Norbiton reserves the right to modify these Terms and Conditions at any time. Significant changes will be communicated to customers via email or our website.
Continued use of our services after such modifications constitutes acceptance of the updated terms.
By using our services, you agree to adhere to these Terms and Conditions.